Refund Policy

How refunds work and when to expect them

The Simple Version

If the event gets cancelled or significantly changed, you get your money back. If you just changed your mind, it depends on the organizer and how much notice you give. We don't keep any fees when we refund you.

When you can get refunds

Event Cancelled

Full refund, no questions asked

Processing time:
Automatic within 3-5 business days

Event Postponed

Full refund if you can't make the new date

Processing time:
Within 24 hours of requesting

Venue Changed

Full refund if the new venue doesn't work for you

Processing time:
Within 24 hours of requesting

Changed Your Mind

Depends on organizer policy and timing

Processing time:
Usually 24-48 hours if allowed

Event Happened

No refunds after the event has occurred

Processing time:
Not applicable

No-Show

Didn't show up? Unfortunately, no refund

Processing time:
Not applicable

How to request a refund

Check Eligibility

Review our refund scenarios below to see if you qualify

Request Refund

Use the "Request Refund" button on your ticket or contact support

Wait for Processing

Most refunds are processed automatically or within 24 hours

Money Back

Refunds appear in your original payment method within 3-5 days

Go to My Tickets

Special Circumstances

Medical Emergencies

Hospital stays, medical procedures, serious illness - we understand life happens. Contact support with basic documentation.

Family Situations

Death in family, family emergencies - again, we're human. We'll work with you on a case-by-case basis.

Travel Issues

Flight cancelled, border closures, documented travel disruptions - we can usually help if you have proof.

Safety Concerns

If you have legitimate safety concerns about an event or venue, contact our safety team immediately.

For special circumstances, email support with your situation and any relevant documentation. We review these personally.

What if I was denied entry?

If you were turned away at the door, you can file a claim directly from your ticket. The organizer has 3 days to respond — if they don't, you're automatically refunded.

Open your ticket in My Tickets
Tap "Get Help" → "I was denied entry"
Describe what happened and submit your claim

Your full ticket price is refunded for verified door rejections, regardless of the event's refund policy.

Refund Policies

Flexible

Full refund up to 24 hours before the event. Most buyer-friendly option.

Moderate

Full refund 7+ days before. 50% refund 48h-7d before. No refund within 48h.

Strict

No refunds, but you can transfer your ticket to a friend at any time.

Common questions

What about service fees?

We refund everything. Service fees, platform fees, the works. No bullshit deductions.

Can I get a partial refund?

Sometimes. If an event is significantly changed but not cancelled, organizers may offer partial refunds.

What about guestlist spots?

Guestlist spots are usually free, so there's nothing to refund. But if you paid for a guestlist upgrade, same rules apply.

Transfer vs refund?

Try transferring to a friend first - it's usually faster and helps the organizer keep their numbers.

Emergency situations?

Medical emergencies, family situations - we're human. Contact support with documentation.

Processing Times

Automatic refunds
Event cancellations - instant to 24 hours
Manual review
Change of mind, special circumstances - 24-48 hours
Payment processing
Money back to your account - 3-5 business days

Processing times depend on your bank/card company. We send the money back immediately once approved.

Need help with a refund?

Can't find your situation above? Our support team actually knows how to help.